Is a fake, misleading or unfair review dragging down your TrustScore? We can help you get it removed. Our team has over 15 years of experience removing reviews online, a success rate above 95% within 7–10 days, and we only charge once the review is gone.
Trustpilot is often the first place people check before buying online, signing a contract or choosing a supplier. Your TrustScore and star rating appear in Google search results, in ads and on comparison sites, so a single damaging review can follow your brand far beyond Trustpilot itself.
Because anyone can write a review without proving they were ever a customer, businesses are exposed to fake reviews, reviews from competitors and posts from people trying to pressure them. Replying publicly helps, but the review and its effect on your TrustScore stay put. And since reviews remain visible for years, the cost keeps adding up.
Trustpilot only removes reviews that break its guidelines, for example reviews not based on a genuine experience, reviews posted by competitors, reviews containing personal information, or content that is harmful, defamatory or offensive. We know these rules inside out. We build each case with the right evidence and arguments, so the review gets a proper assessment instead of being dismissed.
The process can be demanding, but you take no risk. We review your case, tell you honestly whether the review can be removed, and you only pay if we succeed. We handle everything from one-off removals to ongoing support for companies with several brands or markets.
Reputation is our only business. Our team combines long experience with a detailed understanding of how review platforms assess reported content, which is why we can move quickly and keep our success rate high. Here’s what sets us apart:
We go through the review and identify exactly which of Trustpilot’s guidelines or which laws it breaches. We then report it with supporting evidence and follow the case until Trustpilot has made its decision.
Reviews that are fake, misleading, posted by competitors or that break Trustpilot’s guidelines in other ways can be removed. After a free assessment we’ll tell you straight whether your review qualifies, before you commit to anything.
The process usually takes 7–10 days, depending on the review and how quickly Trustpilot handles the case.
Yes. We only use Trustpilot’s own reporting procedures and applicable law. Every request is based on the review actually breaching the guidelines or the law.
Trustpilot uses automated systems to catch fake reviews, but plenty still slip through. A well-documented report makes sure the review is assessed manually, which is far more effective.
The price depends on the review and your case. Once we’ve looked at the review, we usually send you a quote the same day. We work on a no-cure, no-pay basis, so you only pay if the review is removed. Contact us today for a confidential consultation!
A promising tech startup was plagued by negative reviews on Google due to a competitor's malicious campaign. Our team conducted a thorough investigation, provided evidence of false claims, and successfully removed the negative reviews. The startup saw a significant increase in customer trust and business growth within months.
A renowned medical professional found their personal information and negative, unfounded claims about their practice on multiple forums. We swiftly intervened, contacted the relevant sites, and ensured the removal of all inaccurate information. The doctor’s practice not only recovered but flourished with an influx of new patients who had newfound trust in their reputation.
A large corporation faced a crisis when a series of misleading news articles, and reviews on Google and Glassdoor surfaced, impacting their stock prices and stakeholder trust. We worked closely with the company's legal and PR teams to present factual counterarguments, leading to the retraction and removal of the damaging articles. The corporation's image was restored, and its market performance improved significantly.
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